Terms & Conditions
National UK Delivery
We strive to dispatch all orders within 2 working days of receipt, however, during peak times such as Christmas, Easter, Mother’s Day etc., this may take up to 4 days.
We use both Royal Mail and DPD to deliver your order depending on the size, weight and value. Orders dispatched via DPD are delivered on the next working day, and orders dispatched via Royal Mail may take up to 3 working days.
With both Royal Mail and DPD we only use a fully tracked service which will require a signature upon delivery. With DPD you will get an email alert or text message advising you of your delivery slot which can then be rearranged if not convenient and you can also choose to have your order left in a safe place or with a neighbour. However, we will not be held responsible for any missing order that has been left in a ‘safe’ place, and we ask that you do NOT ask for orders to be left in recycling bins.
Local Collection Option
Local orders can be collected from our workshop by prior appointment. You should telephone 01480 860584 to arrange a convenient time.
European & International Delivery
We can ship orders to Europe and Internationally. For further information please email
Returns and Refunds
Here at The Fairy Garden we are committed to keeping our customers happy. You can therefore return any unwanted item for a refund or exchange provided that the items are returned to us in perfect condition, unused and in their original packaging within 7 days of receipt.
If an item has arrived damaged or faulty we will replace the item or issue a full refund. We may ask you to provide a photograph of the packaging and the damage, and depending on the value of your order, we may ask you to return this to us for our inspection. Any return postage charges will be fully reimbursed. If an error has been made with your order, we will promptly, and as the circumstances demand, replace the goods or issue a refund. Refunds will only be made to the original payee. No refunds will be given against gift vouchers.
Our returns policies do not affect your statutory rights.
Please note that gift vouchers can only be redeemed for products and cannot, under any circumstances, be exchanged for cash. Gift vouchers are valid for a period of 12 months from date of issue.
We have attempted to give accurate descriptions, size and colour information against each product. However, there may be some variations where natural and organic materials have been used, and where products have been hand made. There may be some slight variations in size and colourings in the items hand made from polymer clay. Computer screens may also show colours slightly differently and a little more ‘dull’ than they actually are.
We have, where possible, attempted to weather proof all hand made items by sealing with a laquer or exterior varnish, but it must be noted that sunlight will naturally fade just about any material. We therefore recommend that miniature products are placed in a shaded or protected spot for prolonged enjoyment, and you should not leave your miniature items exposed to the harsh winter months.
It should be noted that our miniature products are not intended to be used as toys, and are not suitable for very young children due to small parts or sharp edges. We ask you to supervise young children at all times.
We reserve the right to make changes to, or improvements to, any of our products at any time.
All quoted prices are in Pounds Sterling. We reserve the right to change our prices at any time without prior notice.