Terms & Conditions
Loyalty Points Scheme
We have introduced a loyalty points scheme to say ‘thank-you’ and to reward our loyal customers.
You will earn points each time you order from The Fairy Garden and your points will be added to your account automatically. You will need to open an account for the points to be saved as guest check-out orders cannot earn points.
Points can be used each time you order or can be saved up and used for something special, and you can be assured that there is no time limit on using your points as they will not run out of date. You can see how many points you earn on each product as you shop and the total points you have saved will be shown when you go through to the checkout. Any previously earned points can then be redeemed if you choose. If you have already opened an account with us then you need do nothing further – your all set to go!
You cannot transfer your points to any other account holder and points cannot be redeemed for cash.
National UK Delivery
We strive to dispatch all orders within 1 working day of receipt, however, during peak times such as Christmas, Easter, Mother’s Day etc., this may take longer. Orders containing personalised or bespoke items, handmade teacup or shoe gardens may take longer.
We use both Royal Mail and DPD to deliver your order depending on the size, weight and value. Orders dispatched via DPD are delivered on the next working day, and orders dispatched via Royal Mail may take up to 3 working days.
However, orders have to be placed before noon for delivery the next day . Orders placed on a Friday after 12.00 noon will not be processed and despatched until Monday.
With both Royal Mail and DPD we only use a fully tracked service which will require a signature upon delivery. With DPD you will get an email alert or text message advising you of your delivery slot which can then be rearranged if not convenient and you can also choose to have your order left in a safe place or with a neighbour. However, we will not be held responsible for any missing order that has been left in a ‘safe’ place, and we ask that you do NOT ask for orders to be left in recycling bins.
Local Collection Option
Local orders can be collected from our workshop by prior appointment. You should telephone 01480 860584 to arrange a convenient time.
European & International Delivery
We can ship orders to Europe and Internationally. For further information please email
Returns and Refunds
Here at The Fairy Garden we are committed to keeping our customers happy. You can therefore return any unwanted item for a refund or exchange provided that the items are returned to us in perfect condition and within 7 days of receipt. All items must be unused and in their original packaging.
If an item has arrived damaged or faulty we will replace the item or issue a full refund. We may ask you to provide a photograph of the packaging and proof of the damage, and depending on the value of your order, we may ask you to return this to us for our inspection. If an error has been made with your order, we will promptly, and as the circumstances demand, replace the goods or issue a refund.
Any return postage charges will be fully reimbursed for items that are damaged or faulty. Return postage costs must be borne by the customer for any item that is returned for any other reason. If you have changed your mind about an item and wish to exchange for another product then you will have to bear the postage cost for the exchanged item.
We cannot issue a refund for any personalised product unless there is an error with the details or a fault with the item.
Refunds will only be made to the original payee. No refunds will be given against gift vouchers.
Our returns policies do not affect your statutory rights.
Please note that gift vouchers can only be redeemed for products and cannot, under any circumstances, be exchanged for cash. Gift vouchers are valid for a period of 12 months from date of issue.
We have attempted to give accurate descriptions, size and colour information against each product. However, there may be some variations where natural and organic materials have been used, and where products have been hand made. There may be some slight variations in size and colourings in the items hand made from polymer clay. Computer screens may also show colours slightly differently and a little more ‘dull’ than they actually are.
We have, where possible, attempted to weather proof all hand made items by sealing with a laquer or exterior varnish, but it must be noted that sunlight will naturally fade just about any material. We therefore recommend that miniature products are placed in a shaded or protected spot for prolonged enjoyment, and you should not leave your miniature items exposed to the harsh winter months.
It should be noted that our miniature products are not intended to be used as toys, and are not suitable for very young children due to small parts or sharp edges. We ask you to supervise young children at all times.
We reserve the right to make changes to, or improvements to, any of our products at any time.
All quoted prices are in Pounds Sterling. We reserve the right to change our prices at any time without prior notice.